FAQ

Order's & Delivery

How long does shipping take?

Once an order is place it will take 1 - 2 business days to process.

Australian order:

Standard shipping within Australia generally takes between 2 - 7 days.

Express shipping within Australia generally takes between 1 - 3 days.

Where is my order?

An email receipt with a tracking number is sent once an order is processed. Orders can be tracked through this tracking number. If you have not received a tracking number please email us at hello@lumeskin.co

Can I change or cancel an order?

We do not have the ability to change or modify orders. Please email hello@lumeskin.co as soon as possible if you wish to cancel an order, and a member of our team will assist you.

Can I change my delivery address?

Please email us as soon as possible hello@lumeskin.co. We are able to update your shipping address before the order has been dispatched. If the order has already been dispatched we are unable to change your delivery address.

I placed an order but have not yet received a confirmation email

Please check your junk / spam folder and ensure you have entered a valid email address. If you have entered incorrect details please let us know as soon as possible hello@lumeskin.co