Incorrect or faulty products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at firstname.lastname@example.org and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. *We don't offer refunds or accept returns for change of mind.